Shipping Policy
All our products are delivered digitally.
Once your payment is confirmed, you’ll immediately receive a secure download link to access your Excel application.
No physical shipping or packaging is required.
If you experience any issue with your download, please contact us.
Refund Policy
Because our products are digital and instantly delivered, refunds are not possible after a file has been downloaded.
However, customer satisfaction is very important to us.
If you encounter a technical problem or the file does not work as described, please contact us within 7 days of purchase at apps@customexcelapps.com — we’ll review your case and offer a suitable solution, which may include a replacement file or partial refund.
We always aim for fairness and transparency.
Cancellation / Return / Exchange Policy
As all ExcelApps products are digital files, there is no return or exchange once a download has been completed.
Orders can be cancelled only before payment confirmation.
In the rare event of a duplicated order, please contact us immediately at apps@customexcelapps.com and we’ll assist you promptly.